Return policy

All sales made via whitebyjat.com are final and non-refundable.

Product complaints

We seek to maintain and enhance our reputation of providing you with high-quality products and services. We value complaints as they assist us to improve our products, services and customer service.

If you have a complaint regarding the quality of the product do not hesitate to contact us via any of the below methods.

• Contact a technical officer: 011 7 524 300
• Contact our head office: 011 440 7700
• Email us: whitebyjat@jatholdings.com

Please keep the original invoice for reference when lodging a complaint.

Please be notified that we won't be accepting any packaging damages occurred after the handing over.